General
Where can I get parts or service for my product?Where can I find support literature for my product? (Instruction Manuals, Quick Start Guides, Order Forms etc.)Can I fill out my Warranty Registration online?How do I find the model number for a MABIS Healthcare or Duro-Med Industries product I purchased?Do your products contain latex?Can I purchase a product directly from MABIS DMI Healthcare?How do I properly clean or care for a product?How long will it take to receive my order?How do I become a Dealer and sell your products?I need photos of your products for my catalog and/or website. How do I get them?Where is MABIS DMI Healthcare located?How many distribution facilities do you ship from?What are the standard freight and credit terms associated with an account with MABIS DMI Healthcare?
E-Commerce
Can I use my MABIS DMI Healthcare account on this website?
General
Q: Where can I get parts or service for my product?
A: A select number of replacement parts and accessories can be ordered online or by mailing in the order form received with your product. For service on your product, please contact Customer Care at 800-526-4753.
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Q: Where can I find support literature for my product? (Instruction Manuals, Quick Start Guides, Order Forms etc.)
A: Most support literature is available for download by clicking on
Product Support or by searching the store by model number. You may also contact Customer Care at 800-526-4753 or click on
Contact Us for more information.
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Q: Can I fill out my Warranty Registration online?
A: Yes, please click on
Register Your Product
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Q: How do I find the model number for a MABIS Healthcare or Duro-Med Industries product I purchased?
A: Depending upon the product, the MABIS Healthcare or Duro-Med Industries model number should be either on the side, back panel, or near the UPC code on the box.
Follow these guidelines to locate your model number:
- Bath Safety - Printed on label placed on frame or legs of product
- Digital Blood Pressure - Printed on ratings label placed on back of product
- First Aid - Printed on product label on front of product
- Heelbo®Heelboot™ - Printed on packaging
- Labor & Delivery - Printed on packaging
- Mobility - Printed on label placed on frame of product
- Pain Management - Printed on ratings label placed on back of product
- Respiratory Care - Printed on ratings label placed on bottom of product
- Sphygmomanometers - Printed on back of gauge & printed on label placed on side of unit box
- Thermometers - Printed on ratings label placed on back of product
If you still cannot find the model number, please contact Customer Care at 800-526-4753.
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Q: Do your products contain latex?
A: Most of our products are Latex-Free. However, some of our products do contain natural rubber latex; most are noted in the ‘specifications’ portion of their product page or in the downloadable instruction manuals. Please contact Customer Care at 800-526-4753 or click on
Contact Us if you need to verify if a product contains latex.
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Q: Can I purchase a product directly from MABIS DMI Healthcare?
A: At this time, MABIS DMI Healthcare sells only to authorized medical equipment dealers and retailers. A limited number of replacement parts and accessories are available to the general public for purchase through this site.
MABIS DMI products are available nationwide from many national and regional retail chains, medical equipment suppliers and home healthcare equipment providers. To find a dealer in your area, please contact Customer Care at 800-526-4753.
If you would like to setup a new wholesale account, please select Set-up New Wholesale Account from the log-in screen, complete and submit the registration form.
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Q: How do I properly clean or care for a product?
A: The product packaging and/or the instructions provide proper care and cleaning instructions. You can find this information by clicking on
Product Support or by contacting Customer Care at 800-526-4753 or click on
Contact Us.
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Q: How long will it take to receive my order?
A: Because shipping times vary depending upon your location, please contact Customer Care at 800-526-4753 or click on
Contact Us. Most products leave our warehouse within 48 hours of order receipt. You will receive an email when your order is complete.
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Q: How do I become a Dealer and sell your products?
A: Thank you for your interest in selling our products. To become a dealer, please select
Set-up New Wholesale Account from the log-in screen and complete the registration form. There are instructions at the end of this form how to complete or expedite this process.
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Q: I need photos of your products for my catalog and/or website. How do I get them?
A: All of the photos on the website can be copied and pasted directly from the website. For higher quality images, please contact your Sales Representative directly or click on
Contact Us.
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Q: Where is MABIS DMI Healthcare located?
A: Our headquarters is located in Waukegan, Illinois.
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Q: How many distribution facilities do you ship from?
A: MABIS DMI Healthcare currently has four distribution centers we ship from located in Waukegan, IL., Jesup, GA., Sparks, NV. and Irving, TX.
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Q: What are the standard freight and credit terms associated with an account with MABIS DMI Healthcare?
A: To view our standard freight terms please click here
Shipping Policy. To view our credit terms please click here
Terms & Conditions.
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E-Commerce
Q: Can I use my MABIS DMI Healthcare account on this website?
A: If you are already a customer of Mabis DMI Healthcare, ou can begin to make your purchases online after a short activation process. Click NEW USER at the top of any page, then select
Existing Dealer/Wholesale Customers to begin the proces.
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